Booking, payment and cancellation terms

These rules describe how to book, pay for and cancel a stay at Hotel Zagreb when booking on https://zagreb.ru/, by phone or by e-mail. Services are provided in accordance with the Rules for the Provision of Hotel Services in the Russian Federation (Government Decree No. 1853 of 18.11.2020).

Service provider

  • Sole proprietor Alisa Yurievna Shneyderman
  • TIN 645295975843, OGRNIP 326645700088696
  • Hotel Zagreb: Astrakhanskaya st. 88, Saratov, 410056, Russia
  • Classified accommodation registry No. С642026029486
  • Phone: +7 (8452) 39-25-39, 24/7
  • E-mail: zagreb64@bk.ru

Booking

You can book a room in the booking module on this website, by phone or by e-mail. When booking online you choose the dates, room type and rate, enter your details and the payment method. A booking confirmation with its terms is sent to your e-mail.

Prices are in Russian roubles and depend on the dates, room type, rate and number of guests. The price stated in the booking confirmation is final.

Payment methods

  • on arrival — cash or bank card at the front desk;
  • online by bank card on the website — for prepaid rates;
  • bank transfer by invoice — for individuals and companies.

Online payments are processed by the YooKassa payment service (YooMoney NBCO LLC). Card details are entered on the payment service's secure page and are not shared with the hotel. A receipt is sent to your e-mail after payment.

Cancellation and changes

  • Free cancellation is possible no later than 24 hours before check-in time (12:00) on the day of arrival.
  • For later cancellation or no-show, the cost of the first night is charged.
  • Some rates may have different cancellation terms; they are shown when you choose the rate and in the booking confirmation.
  • You can cancel or change a booking via the link in the confirmation e-mail, by phone or by e-mail.

Refunds

If a booking is cancelled or a guest checks out early, the paid but unused amount (less any penalty under the rate terms) is refunded by the original payment method — card payments go back to the same card. Refunds are made within 10 days of the request; the time it takes to reach your card depends on your bank.

Check-in and check-out

  • Check-in from 12:00, check-out until 12:00.
  • Early check-in and late check-out are subject to availability — please ask the front desk.
  • Each guest must present an identity document (passport) at check-in.

Personal data

Guests' personal data are processed in accordance with the Personal Data Processing Policy (in Russian).